At Wipro, we believe in the power of reinvention, and we are seeking a Senior Operational Project Manager who shares this vision. In this pivotal role, you will operationalize Freedom for Engineering, ensuring that our processes align seamlessly with ITIL standards. Your expertise will be essential in formalizing Incident and Problem Management processes, delivering clear outputs, and establishing key performance indicators that resonate with our external IMS stakeholders.
Your Role:
- Under direction from Application Development Director.
- Operationalize Freedom for Engineering with handover to support.
- Formalize Incident & Problem Management processes aligned with ITIL standards.
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- Formalize outputs & deliverables.
- Agree & formalize KPI metrics reporting with external IMS stakeholders.
- Ensure clear & consistent communications ownership, forums, and mediums (with follow-up actions) aligned with release cycles.
- Ensure Release cadence/calendar for Defects aligned with ITIL standards and captured in system of record (Jira).
- Ensure Release cadence/calendar for Enhancements aligned with ITIL standards and captured in system of record (Jira).
- Work with Scrum Masters, Release Managers, Test/QA Manager, and PROD Deploy Manager to flush out release calendar for Enhancements and obtain buy-in with Product Owners.
- Work with Cybersecurity to ensure security measures (DevSecOps) injected into release cadences.
- Work with Infrastructure & Operations to identify and inject required I&O measures into release cadences.
- Work with key vendors regarding improvement initiatives (ie, QA automation testing) to ensure SOW delivery and track to milestone delivery dates.
- Under direction from Transformation Manager.
- Establish & execute Freedom for Engineering Intake process.
- Align with (new) Demand Management process
About Wipro
Wipro is an exciting and innovative organisation to work for. Our purpose is simple - to build innovative tech solutions that address our clients' most complex and end-to-end digital transformation needs. In 2024 we were ranked as a "Top Employer" by the Top Employer Institute. We were assessed on several key HR practices including Diversity and Inclusion. Our mission is to become the most trusted partner for our clients and stakeholders by creating a sustainable and resilient future for all and to become a global employer of choice for the tech industry.
Diversity and Inclusion at Wipro
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.
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