Responsibilities:
- Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
- Handle Air reservation /Hotel Bookings.
- Answer all inbound queries through calls, web, e-mail and chat
- Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfilment (in particular airline ticketing)
- Provide assistance on applications or platforms which client may own or develop
- Provide frontline technical support such as investigating connectivity issues with client systems
- Provide Extended Services Desk support: software installation or non-standard configurations
- Provide required support via outbound activities such as Team Viewer and Outbound Calls
- Answer questions related to the Air reservation and booking process for airlines, hotels, rental cars and other travel-related services
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Requirements:
- Advanced level of English
- GDS knowledge .
- Network with Airlines and Hotels.
- Travel industry background .
- Experience within service desk environment is desirable
- Familiarity / capability to rapidly acquire troubleshooting skills
- Ownership and commitment to problem resolution
- Ability to work well under pressure
- Client oriented, flexible, patient
- Excellent written communication skills
- Good organizational skills
Job Description
Responsibilities :
- Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
- Handle Air reservation /Hotel Bookings.
- Answer all inbound queries through calls, web, e-mail and chat
- Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfilment (in particular airline ticketing)
- Provide assistance on applications or platforms which client may own or develop
- Provide frontline technical support such as investigating connectivity issues with client systems
- Provide Extended Services Desk support: software installation or non-standard configurations
- Provide required support via outbound activities such as Team Viewer and Outbound Calls
- Answer questions related to the Air reservation and booking process for airlines, hotels, rental cars and other travel-related services
Requirements:
- Advanced level of English
- GDS knowledge .
- Network with Airlines and Hotels.
- Travel industry background .
- Experience within service desk environment is desirable
- Familiarity / capability to rapidly acquire troubleshooting skills
- Ownership and commitment to problem resolution
- Ability to work well under pressure
- Client oriented, flexible, patient
- Excellent written communication skills
- Good organizational skills
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