Job Description
Role Purpose
The purpose of this role is to process business / work visa applications for all employees at Wipro by collaborating with internal stakeholders like business, HR and finance and external agents like travel agents and immigration authorities in a timely manner.
Do
1. Comply with applicable legal and regulatory requirements pertaining to immigration across the globe
a. Execute the Global Immigration Policy laid down by Wipro
i. Understand immigration specific legal and regulatory requirements for a country to collate documents required for processing business visas / work permits for employees
ii. Coordinate with the internal finance and HR team for specific documents like application fee and cover letter for applying for an employee's business / work visa
Want more jobs like this?
Get jobs in Bangalore, India delivered to your inbox every week.
iii. Review the documents for accuracy and correctness with the employee
iv. Process the business/work permit visa applications internally by following the visa documents review checklist
b. Liaison with travel agents/immigration authorities for processing business/work visas for Wipro employees
i. Coordinate with agents/immigration authorities to file employee visa applications and follow-up for application status
ii. Respond to request for evidence queries raised by the immigration authorities by coordinating with employees / business for gathering the requested documents / information
iii. Conduct regular follow-ups with the agents and authorities related to documents, application status and update the business/ employees accordingly
2. Operational Excellence
a. Compliance with Timelines and Service Level Agreements
i. Adhere to the timelines issued by the immigration authorities, submit business visa applications well in time
ii. Follow the establish service level agreements for each of the defined processes for global immigration by Wipro
b. Process Management
i. Suggest improvements in the current global immigration management processes / systems at Wipro by gathering ground level feedback from employees whose visa application is being processed
c. Automation and MIS
i. Create MIS reports showcasing status of business/work visa applications
Deliver
No. Performance Parameter Measure1. Process Efficiency Actual vs budgeted time in verifying a visa application file internally, processing visa applications
Visa rejection rate (%)
Number of Non-compliances as per Internal and External Audits, % compliance with internal SLAs2. Customer Satisfaction (Internal) CSAT
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.