Job Title: Software Engineer
Location: Taipei, Taiwan
Department: Charging & Mediation S&C ? Central Delivery Services
Report To: Team Manager
Job Overview:
We are seeking a skilled and motivated individuals to join our dynamic team. In this role, you will not only develop and maintain high-quality software but also provide on-site technical support to our clients. The ideal candidate will have strong problem-solving skills, technical proficiency, and excellent communication abilities to interact with customers and troubleshoot issues at their premises.
Key Responsibilities:
- Software Development: Design, develop, test and maintain software applications according to customer requirements.
- On-Site Technical Support: Provide technical support at customer premises to troubleshoot, diagnose and resolve software-related issues.
- Collaboration: Work closely with project managers, technical lead and other engineers to define, design and ship new features.
- System Integration: Ensure successful installation, configuration and integration of software solutions at the client site.
- Issue Tracking & Resolution: Investigate and resolve software issues reported by customers, both remotely and on-site.
- Documentation: Write technical documentation including functional specifications, installation guides, troubleshooting steps and Root Cause Analysis.
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Qualifications:
- ? Bachelor's Degree in Computer Science, IT or a related field.
- ? 2-5 years of experience in software development, with some experience in customer-facing technical support roles.
- ? Proficiency in at least one programming language (e.g. C, Java, C++).
- ? Experience with version control system (e.g. Git).
- ? Basic knowledge of Databases (e.g. PostgreSQL, MariaDB).
- ? Experienced working in Linux environments.
- Ability to troubleshoot technical issues both remotely and on-site.
- Excellent communications skills for customer interaction, troubleshooting and support.
- Experience with systems installations, configurations and integration.
- Ability to travel to customer locations as required.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.