Job Title: Software Engineer
Location: Taipei, Taiwan
Department: Charging & Mediation S&C ? Central Delivery Services
Report To: Team Manager
Job Overview:
We are seeking a skilled and motivated individuals to join our dynamic team. In this role, you will not only develop and maintain high-quality software but also provide on-site technical support to our clients. The ideal candidate will have strong problem-solving skills, technical proficiency, and excellent communication abilities to interact with customers and troubleshoot issues at their premises.
Key Responsibilities:
- Software Development: Design, develop, test and maintain software applications according to customer requirements.
- On-Site Technical Support: Provide technical support at customer premises to troubleshoot, diagnose and resolve software-related issues.
- Collaboration: Work closely with project managers, technical lead and other engineers to define, design and ship new features.
- System Integration: Ensure successful installation, configuration and integration of software solutions at the client site.
- Issue Tracking & Resolution: Investigate and resolve software issues reported by customers, both remotely and on-site.
- Documentation: Write technical documentation including functional specifications, installation guides, troubleshooting steps and Root Cause Analysis.
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Qualifications:
- ? Bachelor's Degree in Computer Science, IT or a related field.
- ? 2-5 years of experience in software development, with some experience in customer-facing technical support roles.
- ? Proficiency in at least one programming language (e.g. C, Java, C++).
- ? Experience with version control system (e.g. Git).
- ? Basic knowledge of Databases (e.g. PostgreSQL, MariaDB).
- ? Experienced working in Linux environments.
- Ability to troubleshoot technical issues both remotely and on-site.
- Excellent communications skills for customer interaction, troubleshooting and support.
- Experience with systems installations, configurations and integration.
- Ability to travel to customer locations as required.