We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Solution Consultant will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Job requirements:

• Gather, assess, specify, and execute the business requirements of clients leveraging Client suite of products in Conversation AI.
• Generate functional specifications, requirements documentation, stories, and test specifications.
• Engage in call listening, transcript analysis, and contextual comprehension to define and configure analytics categories that cater to various business use cases.
• Develop and test dashboards according to the requirements of diverse stakeholders within the customer organization.
• Continuously refine the solution by tuning or adding keywords, phrases, business rules, and enhancing analytics models iteratively.
• Analyze the output generated and offer recommendations on observed insights.
• Cultivate a positive environment conducive to team innovation and growth.
• Contribute to and influence Client product roadmap based on insights and feedback gathered from the field and customers.

• Advanced level of English.
• Advance level of Italian.
• Previous experience in the field.
• A master's or bachelor's degree in computer science, business administration, any Engineering or a related discipline is mandatory.
• Strong analytical skills, methodical thinking, logical thinking, problem-solving skills and the ability to define problems and devise solutions.
• Experience in contact center operations/products and understanding of related business processes.
• Proficiency in conversational product knowledge, customer experience (CX), analytics, AI tuning, and Domain Language Model (DLM) implementation.
• Experience in data analysis, business analytics, and utilizing business intelligence tools and methodologies.
• Proficient in Microsoft PowerPoint, MS Word, and Excel (Lucid and Visio are good to have).
• Exceptional communication, presentation (both oral and written), and influencing skills.
• Familiarity with AI concepts (Generative AI in specific, prompt engineering) and their practical applications.
• Ability to work with existing tools and platforms.

• Understanding of API (application programming interfaces) endpoints and their integrations.
• JavaScript (Python, node JS or jQuery - beginner level).

• The chance to work for Top Employer 2024!
• Competitive salary with attractive set of social benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house + massage at the office;

• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.