Role Purpose
The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.
Do
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- Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
- Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution
- Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail
- Tracks industry and application trends and relates these to planning current and future IT needs
- Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor
- Manage team attrition
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Delivery teams
Review of architectural process deployment in engagements, escalation management, issue resolution
Pre-sales team
For solutioning and architectural design purpose
Practice teams
To understand the different solution portfolios
Holmes engineering and roll out
For automation purpose
Talent Transformation Team, Competency Group
Plan and support delivery of Technical Trainings, knowledge sharing
HRBP
For hiring and managing resources
Finance
Revenue / budgets
Talent acquisition team
Recruitment
External
Vendors/ Partners
For strategic alignment and partnerships, training
Industry forums
Best practices, market intelligence, knowledge sharing
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends within own ecosystem - Expert
- Market Intelligence - Deep specialized understanding of the ecosystem practice, overall market & competition and nuances of delivery in that domain - Master
- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Expert
- Leveraging Technology - In-depth knowledge of and mastery over ecosystem technology that commands expert authority respect - Master
- Asset reusability - ability to re-use the assets to ensure scalability and optimization - Expert
- Technical knowledge - architecture design principles, framework and documentation - Expert
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
- Behavioral Competencies
- Strategic perspective
- Technology Acumen
- Innovation
- Managing Complexity
- Client centricity
- Execution excellence
- Change agility
- Passion for results
- Nurturing people
- Executive presence
Deliver
No.
Performance Parameter
Measure
1.
Support sales team to create wins
% of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led
2.
Delivery support
CSAT, delivery as per cost, quality and timelines, Identify and develop resuable components, utilization %, Recommend tools for reuse, automation for improved productivity and reduced cycle times
3.
Capability development
% trainings and certifications completed, increase in ACE certifications, thought leadership content developed (white papers, Wipro PoVs)
4.
Team Management
Team attrition %, Employee satisfaction score
Retail - Omni Channel