Job Description
This is an offshore role in Bangalore for the Solution architect. The role would be part of the Network Practice team of CIS for Transformation & managed services solutioning
Key Responsibilities:
• Supporting the Sales team in managing and maximizing customer relationships
• Keeping current with all technical details of the Network Collaboration services of Wipro
• Working closely with our customers in a pre-sale's role, to understand their technical requirements and explain technical solutions
• Preparing compelling commercial proposals after gather customer needs and agreeing on detailed specifications
• Support in developing network support and solutions based on market trends
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• Preparing and conducting technology demonstrations in customer-facing situations and needs
• Liaising with internal and external stakeholders and acting as a representative of Wipro always
Person Specification
Experience:
• Commercial awareness, an understanding of the sales-cycle process and ability to build customer relationships and trust.
• Ability to manage and interpret customer requirements
• A confident, professional personality and style, able to present at customer meetings, seminars, training sessions and trade shows
• Strong problem-solving skills with excellent attention to detail and a focus on delivering results
• Help the team to be able to solution, sell, deliver cloud based collaboration solutions to clients. Readiness includes: Product overview, Partner readiness support, pricing, documentation, first call presentations
• Ability to work effectively in a remote, virtual, global environment
• A willingness to travel as required, including Europe, USA and India
Key Competencies and Skills:
• A relevant technical degree (or equivalent qualification) in Engineering
• Experience in technical solution architecting or pre-sales customer facing situations
• At least 5+ years recent relevant experience in in unified communications design, implementation, and management
• In depth knowledge in at least one of the Unified communications and collaboration technology - Cisco Webex Calling, Microsoft Team, Zoom Phone or Ring Central.
• Knowledge of CCaaS Solution - Webex Contact Center, Genesys , Five9 & Amazon Connect.
• Good to have knowledge of collaboration toolsets related to
Fault, Performance and provisioning (e.g. Nectar, VoSS, Prognosis etc.)
• Hands on experience developing or supporting Collaboration solution in cloud solution
• Good to have UC & CC Cloud Solution certification.
• Good to have knowledge of one of the programming languages or scripting languages such as Node.js, Python, Java, C#
• Good to have knowledge in building integrations across WFM, CRM, Unified Communications, and contact centers
• Familiarity and/or experience with public cloud infrastructures and technologies such as Google Cloud Engine or Microsoft Azure will be a plus
• Shall have knowledge of Network tool understanding of Fault, Performance and provisioning like CA, Cisco etc.
• Overall solution understanding of IT infrastructure across data center.
• Demonstrable experience working in a similar role in at least one of the key target vertical market sectors
Roles & Responsibilities:
- Overall solution understanding of IT infrastructure across data center.
Qualifications:
- Overall solution understanding of IT infrastructure across data center.