Role Purpose

The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.

MAC SME/Architect JD:-

Role and Responsibilities:

• Work as Architect/L4 SME with one of our critical client.
• Provide end to end Mac support
• Involve in documentation and assessment of infra
• Drive the account to success and client satisfaction

• Jamf Pro, Jamf Connect, Jamf Protect
• MacOS and iOS
• Apple Device Management
• Apple Business/School manager
• Intune, Azure

• Jamf 400 and 370
• Apple certified professional
• Intune or other MDM certification ( plus point )

• Must have strong Mac, Apple & JAMF technical architecture experience, providing customer service focused MacOS & JAMF solution design.
• 8+ years of experience in Jamf Pro on-premise and cloud.
• Hands on experience on Jamf connect and Jamf Protect.
• 10+ years of experience managing Mac operating systems.
• Good hold on scripting like, shell/Bash, python, etc
• Designing a system and produce HLD, LLD, tech note.
• Need to be commercially aware as hosting and licensing costs can influence the solution!
• Good experience on Intune integration.
• Expert understanding about other integrations like, PKI, ADCS, ABM, Azure, JIM, Identity solution, Network infra, SMTP, Security applications, Distribution points, IM, Directory services, etc
• Proven experience in designing enrollment flow, Zero touch enrollment, different tools for enrollment.
• Ability to design the MacOS upgrade flow, patching, etc.
• Experience in Application management, deployment, patch management, automation, vulnerability assessment, etc.
• Experience in peripheral management through Jamf, like printers, etc.
• Expertise in log pulling and analyses, managing the extension attributes, etc.
• The successful applicant will be a Mac OS & JAMF Subject Matter Expert Architect
• Starting from validating and/or gathering requirements (due diligence) from the business stakeholders
• Build and implementation.
• Service handover to operations team. Involve in creation of SOP and KB articles.
• Creating service solution architecture and service design based on modern Enterprise Mobility Management solutions (Air Watch/Workspace One, Microsoft Intune, JAMF Pro)
• Responsible to build & implement the solution within the designed architecture.
• Excellent knowledge in mobility infrastructure concepts and hands on experience in end-to-end design and deployment of enterprise mobility management solutions (MDM, MAM, MCM, BYOD, mobile security) like Airwatch/Workspace One, Intune, JAMF Pro etc. and have good understanding of mobile OSs like Apple iOS, Android, Blackberry etc. as well as Windows.
• Translate business requirements into architectural framework and design.
• Translate business requirements into architecture roadmap to support mobility vision for line of business.
• Capability to read and write technical documentation.
• Good interpersonal skills and customer handling skills
• Knowledge of Microsoft Windows Server is a plus.
• Knowledge of Microsoft SCCM product is a plus.