Role Purpose

The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.

MAC SME/Architect JD:-

Role and Responsibilities:

• Work as Architect/L4 SME with one of our critical client.
• Provide end to end Mac support
• Involve in documentation and assessment of infra
• Drive the account to success and client satisfaction

Skills:

• Jamf Pro, Jamf Connect, Jamf Protect
• MacOS and iOS
• Apple Device Management
• Apple Business/School manager
• Intune, Azure

Certifications:

• Jamf 400 and 370
• Apple certified professional
• Intune or other MDM certification ( plus point )

Technical Requirements:

Exposure to JAMF/ certification - 370, 300, bash scripting, python, Intune

• Must have strong Mac, Apple & JAMF technical architecture experience, providing customer service focused MacOS & JAMF solution design.
• 8+ years of experience in Jamf Pro on-premise and cloud.
• Hands on experience on Jamf connect and Jamf Protect.
• 10+ years of experience managing Mac operating systems.
• Good hold on scripting like, shell/Bash, python, etc
• Designing a system and produce HLD, LLD, tech note.
• Need to be commercially aware as hosting and licensing costs can influence the solution!
• Good experience on Intune integration.
• Expert understanding about other integrations like, PKI, ADCS, ABM, Azure, JIM, Identity solution, Network infra, SMTP, Security applications, Distribution points, IM, Directory services, etc
• Proven experience in designing enrollment flow, Zero touch enrollment, different tools for enrollment.
• Ability to design the MacOS upgrade flow, patching, etc.
• Experience in Application management, deployment, patch management, automation, vulnerability assessment, etc.
• Experience in peripheral management through Jamf, like printers, etc.
• Expertise in log pulling and analyses, managing the extension attributes, etc.
• The successful applicant will be a Mac OS & JAMF Subject Matter Expert Architect
• Starting from validating and/or gathering requirements (due diligence) from the business stakeholders
• Build and implementation.
• Service handover to operations team. Involve in creation of SOP and KB articles.
• Creating service solution architecture and service design based on modern Enterprise Mobility Management solutions (Air Watch/Workspace One, Microsoft Intune, JAMF Pro)
• Responsible to build & implement the solution within the designed architecture.
• Excellent knowledge in mobility infrastructure concepts and hands on experience in end-to-end design and deployment of enterprise mobility management solutions (MDM, MAM, MCM, BYOD, mobile security) like Airwatch/Workspace One, Intune, JAMF Pro etc. and have good understanding of mobile OSs like Apple iOS, Android, Blackberry etc. as well as Windows.
• Translate business requirements into architectural framework and design.
• Translate business requirements into architecture roadmap to support mobility vision for line of business.
• Capability to read and write technical documentation.
• Good interpersonal skills and customer handling skills
• Knowledge of Microsoft Windows Server is a plus.
• Knowledge of Microsoft SCCM product is a plus.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.