Job Title: ServiceNow ITAM Developer

• At least 7-12 years of experience in ITAM Consulting, High Level Design and developing technical solutions using ServiceNow platform
• At least 5+ years of experience in Design, development and implementation of Service Now Software & IT Asset Management.
• Complete end to end knowledge on the Software and Hardware Asset Management Lifecycle. Design and develop SAM and HAM requirements/enhancements.
• Understand the end-to-end Software Licensing model for ServiceNow.
• Responsible for Software Asset Management & ITAM activities.
• Works with Software asset librarians and SMEs to consolidate Software entitlement data.
• Ensure all relevant Software entitlement information (e.g. Publisher, Publisher part number, Version, Edition, Entitlement type, etc.) is available for better normalization results.
• Strong knowledge on ServiceNow modules like CMDB, Discovery and other ITSM applications.
• Monitors results of discovered software and fix any issues or anomalies identified.
• Monitor software from other sources e.g. SCCM, Flexera, etc are ingested into ServiceNow.
• Establish SaaS integrations with OOB connectors to ingest software usage information into ServiceNow.
• Establish Custom SaaS integrations where necessary to ingest software usage information into ServiceNow.
• Monitor reconciliation jobs and fix any issues or anomalies identified.
• Modify License workbench and OOB reports based on requirements or top publishers.
• Define process for reclamation of software to ensure software compliance.
• Must have integrated the ITAM with ITSM to develop an integrated solution.
• Must have a working experience on domain separated environments
• Participate in project activities including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
• Create/Maintain ServiceNow SAM & HAM documentation/standard operating procedures documents.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
• Must be ITIL Foundation / CSA certified.