Role Purpose
- Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc.
- Min 2 to 3yrs of exerpience
- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
- Provides Level 2 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
- Tracking and managing incident and problem SLA and reporting metrics (KPI) including key stakeholder communications.
- Focus on building good working relationships within the team and other Resolution Groups
- Remain well versed in help desk policies, procedures, standards and documentation
- Present a positive, effective and flexible contribution to achieving team targets and objectives
- All High Severity Incidents are directly assigned to Level 2 teams to minimize downtime.
- Good Communication with confident appearance
- Experience working in Remote support Tool , ITSM Ticketing Tool, Corporate Technology
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