Location and Work Mode : Role is based in Gdansk. Work mode can be Onsite or Hybrid or Remote

Type of Employment: We offer full time Contract of Employment (UoP)

Roles and Responsibilities :

• To provide 1st line technical support, answering support queries via phone, email, Chat and Web.
• Creating a ticket in ITSM tool
• Ticket re-assignment to L2 if ticket unresolved by L1 (wherever applicable)
• Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable)
• Routing / Chasing of tickets with other PRG's
• Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation

• 0-2 years' experience in a Service Desk / Customer service in a global organization
• Should have knowledge of customer services and managing phone calls/Chats with customers
• Fluent in Czech and Slovak and English
• Basic knowledge of Active directory, Outlook, Win 10, 11, computer hardware & browsers
• Should have good logical reasoning skills, Customer Service skills
• Should be a team player & work collaboratively with onsite and offshore team

• Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others - MyBenefit cafeteria
• Premium insurance for medical services for employee and family members- Luxmed
• Life & Disability Insurance for employees and family members- Generali
• Profitable Voluntary Pension Fund
• Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
• Integration and cultural events for employees
• Reword and recognition program for high performers
• Employee Referral bonuses
• Relocation assistance - Accommodation, travel and other expenses covered
• Friendly and chill atmosphere and company culture