able to work in shifts between 8am - 8 pm JST, communte to Yokohama office

First point of contact for all end users reaching service desk
Responsible for achieving first call resolution based on SOPs/knowledge base
Effective communication skills to resolve issues and at the same time maintain record of troubleshooting in Service Now
Actively pursue resolution of issues and maintain customer satisfaction
Active collaboration with cross functional teams to resolve unique issues and share inputs to enhance knowledge base, which could be further used to update Trainings
Acquire knowledge on the processes which are specific to SD
Participate in all processes defined in scope of this contract: Incident, Problem, Knowledge Management and others described in Trainings
Service Desk Agents to undergo training program and clear certification
Must have prior experience of minimun 1 year in Service Desk environment

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.