• Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role
• Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
• Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.
• Knowledge on SCCM, Antivirus, Encryption Software
• Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
• Must have worked in any IT ticketing tool and know about ticket priorities and SLA
• Focus on building good working relationships within the team and other Resolution Groups
• Knowledge on LAN, Network Monitoring, about VLAN, WLAN and knowledge on Network monitoring tool
• L1 knowledge on Routing & Switching
• Remain well versed in help desk policies, procedures, standards and documentation
• All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
• Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.