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Service Desk Analyst

AT Wipro
Wipro

Service Desk Analyst

London, United Kingdom

Role: Helpdesk Engineer/Service Desk Analyst

Location: Remote in UK

Job Responsibilities:

Be responsible for primary user support and customer service

  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
  • Should be Customer Focused
  • Hands-On experience on ZenDesk
  • familiar with iOS and MacOS X
  • Should have experience in Helping Others
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    Nice to have skills:
    • Experience with Onelogin too

    Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

    Benefits : You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include
    • Contributory pension of up to 5%
    • Extra holiday purchase
    • 4x life insurance policy
    • Private medical insurance (50)
    Equal Opportunities:

    Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

    #LI-AP7

    TIS Service Desk

    Client-provided location(s): London, UK
    Job ID: Wipro-3120127
    Employment Type: Full Time