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Service Desk Analyst

AT Wipro
Wipro

Service Desk Analyst

Bangalore, India
  • Good experience in Unified Communication and/ or MS Teams Collaboration Engineering role or similar.
  • Expertise in the AudioCodes product portfolio, including VoIP networking, Session Border Controllers, and IP Phones.
  • In-depth experience with the Microsoft Teams Phone Systems platform, including both Operator Connect and Direct Routing.
  • Advanced understanding of Network Infrastructure as pertains to Unified Communications, with proficiency in network protocols (TCP/IP, HTTP, SSL, SIP, RTP/RTCP) and experience with firewall and NAT configurations.
  • Proven experience designing, installing, and maintaining UC platforms and Telecommunications systems.
  • Certification in Microsoft Teams/Audiocodes and any PBX systems is a plus.
  • Experience managing and troubleshooting a UC environment using monitoring toolsets.
  • Exceptional problem-solving abilities, with the capacity to consider and act upon multiple potential solutions swiftly and effectively.

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Client-provided location(s): Bengaluru, Karnataka, India
Job ID: Wipro-3092984
Employment Type: Full Time