Responsibilities:
- Working knowledge of Switching & Routing (Cisco based)
- Working knowledge of Cisco Meraki
- Working knowledge of cloud infra (MS Azure, MS Intune, Autopilot)
- Installing and configuring computer hardware, infrastructure hardware, operating systems, and applications.
- Providing LAN and WAN support to the Network Engineers, desktop configurations, MS Office, Outlook configurations, and asset management.
- Monitoring and maintaining computer systems and networks, including remote desktop support and application troubleshooting.
- Providing technical assistance to staff or clients, both in-person and over the phone, to set up systems or resolve issues.
- Troubleshooting system and network problems, diagnosing, and resolving hardware or software faults.
- Supporting the roll-out of new applications and projects, including setting up new user accounts and managing password and access issues.
- Maintaining comprehensive documentation related to the IT Department, such as vendor purchase orders, invoices, and asset management records.
- Prioritizing and managing multiple open cases simultaneously, ensuring timely resolution.
- Establishing and maintaining positive working relationships with customers, users, and other professionals, including software developers.
- Managing the inventory of equipment, consumables, and other supplies, maintaining an accurate IT assets list. #
- Quarterly reconciliation of production assets vs asset database.
- Tracking asset movement & Managing stocks of equipment, consumables and other supplies.(IT Assets List)
- Prioritizing and managing many open cases at one time.
- Maintaining documentation related to IT Department (network diagrams, account specific application inventory, PRs, POs, invoices, asset allocation & release, asset tagging etc.)
- Supporting the roll-out of new applications/ new projects setting up new users' accounts and profiles and dealing with password and access issues
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Act as local PM for new deployments of hardware, applications etc.
- Conduct & Coordinate UATs for new deployments & implementations
- Manage & actively participate in internal & external audits (from an IT perspective)
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
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Requirements:
- Remote and onsite endpoint support - Ios & windows
- Application troubleshooting & basic networking support
- Basic server management skills
- Asset hardware management skills
- Coordinating Go-Live's and UAT's
What we offer:
- Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others - MyBenefit cafeteria
- Premium insurance for medical services for employee and family members- Luxmed
- Life & Disability Insurance for employees and family members- Generali
- Profitable Voluntary Pension Fund
- Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
- Integration and cultural events for employees
- Reward and recognition program for high performers
- Employee Referral bonuses
- Relocation assistance - Accommodation, travel and other expenses covered
- Friendly and chill atmosphere and company culture
Equal Opportunity Employer:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.