Senior Salesforce Business Analyst
Make Progress Thrive
We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.
We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.
The role
Client is a leading health care device manufacturer who has global presence and using Salesforce Service cloud for their customer interactions. Candidates will get exposed to multiple clouds within the engagement with good learning curve.
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Location: Porto, Portugal
What you will do
- Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the user's experience
- Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium sized projects
- Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience
- Work with DPO to write user stories and acceptance criteria aligned to business requirements for Scrum team backlog based on requirements sessions
- Participate in UX design sessions to understand how requirements translate into Experience Cloud designs
- Develop supporting documentation such as process flows and mockups
- Help DPO pull together documentation for business stakeholders to submit for legal and compliance reviews
- Provide support to DPO during Sprints to help Scrum team understand business and functional requirements, value, and expectations
- Learn key portal functionality and backend to determine functional requirements
- Write SIT and UAT test cases for small and medium sized projects
- Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria
- Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing
- Provide UAT support to business testers
- Participate in both Business and Technical KT sessions Ensure all documentation is finalized beforehand off to Production Support team
- Provide training documentation and provide support to business trainers for end user training sessions
- Assist staff in their efforts to provide tier 2 application support by isolating issues and implementing resolutions within the established IT change control framework
- Oversee development and maintenance of reports/dashboards using either SFDC report builder/workbench or other reporting tools
- Communicate effectively with business users on the status of enhancements, projects and open production support tickets
- Translate Product Support tickets into requirements for bug and enhancement fixes
- Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved
- Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production
Who are we looking for
- Hands-on experience with SFDC Service Cloud
- Knowledge of SFDC Experience Cloud
- Knowledge of Health Cloud
- Experience working in a Business Analyst position.
- Working on projects related to Commercial/Sales process improvement.
- Applicant is actively working with SFDC in current position or has done so in a recent position.
- Minimum certification as Salesforce Administrator. Additional certifications are a plus.
- Intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
- Bachelor's degree or equivalent experience.
- Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.
- A competitive remuneration package including extended fringe benefits.
- Being part of the local Wipro South Europe family and also supported by 233,000 enthusiast colleagues spread over the 6 continents;
- A state-of-the-art training platform so you can grow and become the best version of yourself;
- A dynamic working environment with room for personal development
- A career path within a global leading Technology firm
- At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ
Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Diversity and Inclusion at Wipro
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.
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