• Need to handle a span size of 100-150 heads.

• Excellent verbal, written communication & presentation skills.

• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction.

• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.

• Excellent analytical skills for MIS, number crunching & reporting to internal / external customers, problem-solving, decision-making & management skills.

• Ability to exercise managerial judgment and perform as a mentor.

• Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills.

• Leadership skills / Team Management Skills.

• Knowledge of Client and end user requirement (Before starting floor management).

• Basic understanding and ability to trouble shoot issues and implement change as needed.

• Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS.

• Ability to drive results against SLA performance indicators.

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.