Job Description
Role Purpose
Appian, Appian BPM, SQL and Integrations
Do
- 3+ years of Appian development experience.
- Experience in BFSI, Commercial Real Estate, Private Equity, Hedge Fund domain is a plus.
- Understands and communicates Appian Application Architecture.
- Strong hands-on experience in full software life cycle development methodologies, with a focus on Agile.
- Strong hands-on experience with Appian Tool, with a focus on Appian Application and Appian Interface design.
- Strong hands-on experience in design patterns and transaction management, with a focus on Appian patterns and Appian integrations.
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
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- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
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