Responsibilities: (including but are not limited to)
Debt Reporting:
• Preparation and review of financial covenant ratio reports, ensuring compliance with SLAs and loan agreements.
• Maintain accurate and up-to-date debt management records, including updates to financing deals in internal systems.
• Monitor syndications on existing loans in collaboration with facility agents and ensure timely reporting.
• Oversee monthly and quarterly Net Debt reporting processes, ensuring consistency and alignment across reporting cycles.
• Test processes for data accuracy and manage system updates related to debt reporting.
• Ensure accurate and timely reporting of statutory accounts, focusing on debt and covenant compliance metrics.
• Support external and internal audits by providing documentation related to debt and covenant ratios.
• Provide technical support & guidance during regulatory reporting and compliance reviews.
• Mentor and support junior analysts, fostering skill development in debt and covenant reporting processes.
• Work with account managers and facility agents to report accounting inconsistencies.
• Review structure charts and SLA to set up new financings into systems.
• Prepare regular (monthly, quarterly, and annual) debt reports for senior management and external stakeholders.
• Understanding on Preparing and present timely and accurate financial reports, including income statements, balance sheets, and cash flow statements is a plus.
• Assist with the preparation of quarterly and annual financial statements and reports for internal and external stakeholders.

Data Analysis:
• Analyse financial data to identify trends, variances, and insights to support business decision-making.
• Develop and maintain financial models and dashboards for efficient reporting and forecasting.

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  
  
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  
  
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver


NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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