Principle Responsibilities:

Manage daily BAU without any issues by understanding the complete work flow of the process Adhere to all SLA's and KPI's agreed with the client Ability to handle high volume reconcilation and manage the exceptions effectively Ensure there are no inaccuracies in any of the reports being published Must be proactive and ensure the delivery timelines are met without any delay & without reminders Wiling to learn and adopt to the changing requirements Identify areas of improvement in the process and create plan to ensure all the grey areas are addressed Should support the team and the emergency business requirement during weekend and holidays Must support projects and changes initiated by the Client or Wipro Zero tolerance on security incidents. Should understand all possible security incidents that can happen and how to prevent them Ensure there are no emails unattended to which was assigned to his/her by the mailbox supervisor Timeline and deadlines agreed with internal and external stakeholders must be honored all times without any deviations Knowledge on Cash break processing and handling exceptions Contributing for internal projects and contributing to client driven projects Ensure all changes are agreed and documented with efforts requirement Ensure you always adhere to the process document (SOP) signed-off by the client Analysis of reports and determine authenticity of the report, and ability to identify significant variances. Taking Ownership on the managing the assigned daily BAU and completing activities within the TAT Attend daily calls with customer and explain the status/ progress of deliverables Respond to customer queries on deliverables Help team members to fix the issues in daily activities