Senior Analyst
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Job Description
APAC HR Coordinator
Principal Accountabilities: Key activities and decision-making areas
Following a Recruiter screening resumes, reach out to prospective candidates for availability to coordinate an interview.
Schedule meetings, interviews, HR events etc. and maintain the teams agenda.
Liaise with Partner individuals and candidates including confirming date, time, location (BookIt) and Zoom details
Send Outlook calendar detail with information.
Customers / Stakeholders
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Liaise with various onshore teams HR Recruitment team as appropriate
Knowledge & Experience / Qualifications (For the role not the role holder. Minimum requirements of the role.)
Graduate in Commerce with 1-2 years of relevant experience, in HR domain.
Proven ability to project manage migrations of new processes and exposure to diverse/multi-culture work environments with strong organization, time management and prioritization skills.
Excellent communication skills and presentation skills are mandatory, as are good tact and diplomacy, as the role requires relationship management with other individuals and teams within the Client team.
Global Exposure and experience in multi-tasking.
Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
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