Good verbal and writing communication skills.
This role is primarily responsible for managing end to end trade Support activities e.g. Trade Bookings/Confirmation/Settlements activities for DTC/ Euroclear/Fed and CEDEL Market.
Ensuring all Trades are booked on time in Order Management System, Confirming all Trades with CPTY
On T+0, on VD+2 ensure all trades are pre-matched and settled on good value date.
Responsible for working on Term Loan Settlement process using various tools e.g., ClearPar, Geneva.
Resolving daily issues and challenges come across in Trade Support Process.

Requirements
o Education - B.Com / MBA (Finance)
o Certifications If Any - NCFM added advantage

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  
  
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver


NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Competencies

Client Centricity

Passion for Results

Execution Excellence

Collaborative Working

Learning Agility

Problem Solving & Decision Making

Effective communication

Time Management

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