Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
- Overall, 6+years of experience in Sales and Distribution.
- Should be able to lead a team independently
- Should have worked on Production Support engagements.
- Liaising with business teams to assist with day to day issues and process improvements.
- Good knowledge on Logistics, Consignment processes is expected. Working knowledge on Service Management would be added advantage.
- Strong working knowledge on batch jobs, Alert monitoring, EDI/idocs.
- Good understanding on Support metrics, SLAs and best practices.
- Hands on experience on Support ticketing tools - eg : Service Now
- Liaising with business stakeholders to assist with Day to day issues, and process improvements.
- Represent the team in reviews of processes and system controls
- Take ownership for time-critical issues and follow up/ root-causing of issues, unsupervised.
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