Job Description
Roles & Responsibilities:
- Managing FNMS Infrastructure including Application, Database, Inventory Beacon & Reporting Servers.
- Managing Software Licenses, Contracts & Purchase Orders.
- Creating online compliance report.
- Managing License Reconciliation & configuration.
- Managing Enterprise groups.
- Deploying inventory agents on Windows, MAC & Linux machines with troubleshooting skills.
- Enterprise level software procurement and license tracking
- Creating custom reports based on requirement from Business.
- Tool - Servicenow SAM pro/ Flexera
- Creating & configuring Workflow Family, Workflow Groups & Workflows.
- Creating & configuring Questions & Templates.
- Custom configuration of Mail templates respective to Catalog Items.
- Configuring Site & Deployment settings.
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Essential Roles:
- Reporting. Creating & configuring applications and packages in SCCM to enable deployment of software's & scripts.
- Creating & configuring collections & deployments in SCCM.
- Handling Enterprise level External Audits, True Ups & Renewals.
- Analyzing software deployment infrastructure & suggesting best practices for optimizing License utilization.
- License & Lease Management: Tracking & Allocation of licensed Tools to Projects based on requirement.
- Handling Enterprise level software purchases & license delivery.
- Configuration & Management of Specialized Inventory tools for capturing software deployment inventory across organization.
- Understanding Project requirement & suggesting Tools suitable for the requirement keeping advantages of different licensing models in mind.
- Assisting & guiding Projects in implementation of optimized Software Infrastructure.
- SAM Tools, ITIL, Knowledge on ticketing tools.
Requirements:
- Knowledge on Software Asset Management, Licensing & Compliance. Licensing knowledge on Publishers like Microsoft, IBM, Oracle, Adobe & Veritas, and capable to prepare SLR reports.
- Flexera FlexNet Manager Suite Administration
- Servicnow SAM Proo tool management.
- SAM tool knowledge
Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance
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