Salesforce Technical Project Manager

• Oversee the delivery of services to ensure they meet the agreed-upon standards and client expectations.
• Have strong technical expertise in Salesforce.
• Should have good expertise in salesforce Presales.
• Manage and coordinate with cross-functional teams to ensure seamless service delivery.
• Provide technical expertise in Salesforce to guide and support the team.
• Implement and monitor service delivery processes to ensure efficiency and effectiveness.
• Develop and maintain strong relationships with clients to understand their needs and expectations.
• Ensure compliance with data quality and data governance standards.
• Monitor service performance metrics and take corrective actions when necessary.
• Lead the resolution of service delivery issues and escalate when required.
• Collaborate with stakeholders to continuously improve service delivery processes.
• Conduct regular service reviews and provide feedback to the team.
• Ensure all service delivery documentation is up-to-date and accurate.
• Provide training and support to team members on Salesforce and data governance practices.
• Drive initiatives to enhance service delivery and client satisfaction.
Required
• Possess extensive experience in managing service delivery in a hybrid work model.
• Demonstrate good understanding of data quality and data governance.
• Exhibit excellent communication and interpersonal skills.
• Show ability to manage and coordinate with cross-functional teams.
• Have strong problem-solving and decision-making skills.
• Display ability to develop and maintain client relationships.
• Demonstrate proficiency in monitoring and improving service delivery processes.
• Possess experience in conducting service reviews and providing feedback.
• Show capability to provide training and support to team members.
• Exhibit strong organizational and documentation skills.
• Demonstrate ability to drive initiatives for service improvement.
• Have a proactive approach to identifying and resolving service delivery issues.

Certifications Required : Salesforce Certified Service Cloud Consultant , Salesforce Certified experience Cloud Consultant and FSL.

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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