Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Salesforce Technical Architect:
About Wipro Limited:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our Salesforce experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation roadmap, accelerate their transition to the new, and enable them to create what matters. Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, with over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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Brief Summary of Role:
A Technical Architect (TA) designs the key technical components of the solution and helps direct technical resources to develop and deliver the project deliverables. The TA reduces the overall project technical risk by uncovering design issues early in the project life cycle, shares implementation best practices, and recommends solution alternatives. Additionally, the TA often conducts design/code reviews during major project milestones.
Responsibilities:
- Conducts business with the utmost professionalism including fulfilling commitments consistently on-time and proactively escalates commitments that are in jeopardy.
- Judges the trade-offs with technology and feasibility and makes choices that fit the constraints of the project.
- Familiar with project management fundamentals and fulfilling the project management role on projects.
- Designs and implements business technology solutions focused on cloud-based business applications, specifically, Salesforce, and other custom solutions.
- Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment.
- Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution.
- Provides mentoring and guidance to other team members, including offshore team members.
- Serves as subject matter expert.
- Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest.
- Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions
- Functioning as leader within the organization and industry. Examples may include subject matter expert, Community leader, Silver Lining lead, speaker at industry events.
- Achieve published company utilization targets.
- Oversee technical decisions and activities of project teams including dividing up work, assigning to team members, and monitoring for quality.
- Understand platform limitations and design alternatives to work around limitations
- Identify when business requirements conflict with technical capabilities
- Provide constructive feedback to project teams
- Monitor technical deliverables for consistent quality as well as compliance with Appirio standards
- Partner with project managers to monitor project status and risk areas
- Demonstrate knowledge to design and build high-performance technical solutions on the Salesforce platform
Education and Required Experience:
- Requires Bachelor's degree in Computer Science, Software Engineering, Management Information Systems, and/or a related field plus experience with Salesforce platform
- Experience with CRM salesforce eco systems, service cloud implementation, CTI integration and configuration
- Salesforce certifications: Service cloud, admin, developer
- Practical experience with sophisticated programming concepts including core design patterns, limits and bulk patterns, integration patterns, and asynchronous operations
- Ability to collaborate with client partners to define requirements, outcomes, and set expectations on tasks that you and your team will be responsible for executing
- Develop and maintain architecture blueprint in collaboration with partner and enterprise architects
- Guide functional team with right Salesforce features and capabilities to have an effective grooming session with client
- Gather required API definition and data layout to develop quality user stories
- Develop solution with task list/approach for developers to build the features
- Develop and monitor environment, CI/CD and release management strategy
- Title and compensation will be based on several reasons including experience
- Not eligible for Visa Sponsorship
"Expected annual pay for this role ranges from [$150,000] to [$170,000]. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options."
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.. Wipro provides equal opportunities to all and values diversity
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.