Salesforce Business Analyst

Make Progress Thrive

We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

The role

Client is a leading health care device manufacturer who has global presence and using Salesforce Service cloud for their customer interactions. Candidates will get exposed to multiple clouds within the engagement with good learning curve.

• Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations.
• Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.
• Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.
• Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice.
• Communicate effectively with business users on the status of enhancements and open production support tickets.
• Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.
• Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at the Client.
• Ensure all projects have detailed functional specs to document what will be delivered to end users, written for a business and IT audience.
• Provide guidance for complex business and solution engineering challenges.

• Hands-on experience with SFDC Service Cloud.
• Knowledge of SFDC Experience Cloud.
• Knowledge of Health Cloud.

• A competitive remuneration package including extended fringe benefits.
• Being part of the local Wipro South Europe family and also supported by 233,000 enthusiast colleagues spread over the 6 continents;
• A state-of-the-art training platform so you can grow and become the best version of yourself;
• A dynamic working environment with room for personal development
• A career path within a global leading Technology firm
• At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ