Call Center Opersations Desk Lead (CCOD Lead)

Cebu City

• Monitor and analyze real-time data related to employee activities, call volumes, and service levels
• That can handle immediate processing and analysis of data, allowing businesses to make instant decisions
• Responsible for supporting in the achievement of customer support service levels by managing staffing and adherence numbers with the center supported to ensure optimal performance real-timeool
• Analysis of reports including process in submiiting productivity to the management
• The RTA needs to be flexible to cover different shift times
• The RTA needs to have a pro-active approach to any unforeseen issues

• For New Hire at least Senior High (New curriculum) or at least Second year College
• Excellent communication skills
• Good Interpersonal & people management skills with good problem solving approach.
• Excellent verbal & written communication & presentation skills
• Proactive with a strong work ethic and eagerness to 'go the extra mile'.
• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
• Excellent analytical and translation skills.
• Demonstrates the ability to work as part of a team adding positive attitude and business focus.
• Ability to work in a fast-paced deadline driven environment.