Role Purpose

The purpose of the role is to plan, schedule and control the deployment of releases to test and analyze the impact of changes/ bugs to ensure production readiness before they are executed across the production environment by follow the standards for release management relevant to a platform/ technology.

Do

1. Release Management
   1. Change management
      1. Identify change incidents (new enhancements/ production bugs or fixes) and record all artefacts for the request
      2. Coordinate with the change management board for approval of any significant/ major change request

• Updation of records and Set up release calendar with well-defined milestones to be achieved for all the releases

1. Release planning to deployment across a platform
   1. Drive process integration of release management with change and configuration management through ITIL or through business quality demands for individual services
   2. Manage and coordinate monthly & quarterly release plans based on scope of enhancements

• Define roadmap based on used cases and oversee all builds and deployment of releases to production and non-production environments

1. Coordinate with Application team, Delivery team and PMO's and define scope of enhancement across the portfolio
2. Create release management support roadmap (planning à build à deployment à early life support àclosure) and call out dependencies both upstream and downstream defining high level execution plan
3. Align all the key stakeholders with the change request and timely inform them wrt to the change requests (ex downtime etc)

• Research and maintain new user stories and technologies and analyze their application and relevance for release and deployment
• Manage risks, resolve issues that affect release scope, quality and schedule and control one to multiple changes in a release unit

1. Collaborate with delivery team in development, testing and pre- product for all the releases before production
2. Coordinate change requests backlogs pending requests and conduct reviews
3. Maintains a release repository and manages key information such as build and release procedures, dependencies and notification lists

• Ensure green zone time for code implementation/deployment after thorough testing and analysis by the development & testing team
• Periodic reporting to senior management after every release about all implemented changes providing details on those successfully implemented, rolled back or cancelled changes

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Delivery team/ developers

For code implementation post release

Project Managers

To ensure smooth project handover to delivery team and governance

PMO's

For overall operations and management

Testing team

To ensure and maintain front end deployment error free

External

-

-

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
  • Technical knowledge - knowledge of Information Technology Infrastructure Library (ITIL) and its new & upcoming versions - Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Problem solving
  • Execution Excellence
  • Passion for results
  • Learning agility
  • Collaborative working

Deliver

No.

Performance Parameter

Measure

1.

Release Management

For Daily/ weekly/ monthly quarterly deployments release assessment score

2.

Release Management

Green zone time for code deployment

3.

Release Management

Timely Record maintenance (repository of releases as per change requests)

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