Job Description
JOB TITLE: Regional Commute Lead (Senior Manager)
AREA/DEPARTMENT: Employee commute and STR
REPORTS TO: Employee Commute Head
JOB SCOPE: To manage regional Commute Operations in an compliant and effective manner
- Monitor and maintain the availability of the transport fleet across the locations (Core & Client sites) for ETS and STR service.
- Coordinate with CPO team for periodic review of contract management.
- Lead and motivate the entire transport team, transport vendors, contract staff, and drivers to ensure adherence to guidelines.
- Define roles, responsibilities, and detailed KRA's for all team members and vendors, and review performances on a regular basis.
- Conduct regular vendor performance and fleet management evaluations for all contracted vendors.
- Conduct weekly/monthly reviews with vendors on their performance, staff attendance, compliance, and drivers' conduct.
- Coordinate with GSG (Global Security Team) for Escort Guard requirements and forecasting of reporting time.
- Conduct regular monitoring and training for all drivers on safe driving and behavior while on duty.
- Arrange monthly transport meetings with process managers and department/project heads to address transport-related issues and expectations.
- Review internal customer satisfaction through regular MIS trip feedback, helpline/service tools, and surveys to enhance customer experience.
- Ensure all vehicles have GPS and panic devices installed for tracking purposes, as well as a mobile app for staff usage.
- Coordinate the arrangement of client cabs and airport pickups/drops for guests across locations.
- Ensure facilities for special needs employees from a logistic and infrastructure perspective.
- Review and work with MIS team for data analysis, resource optimization, and cost reduction.
- Ensure adherence to transport policy, SOP, local laws, NASSCOM guidelines, and industry best practices.
- Monitor billing trips audit closure within N-3 days in MoveInsync application.
- Develop budgets and annual plans to manage transport service as per organizational needs.
- Ensure timely creation of PRs & PO and maintain the MIS tracker for provision vs. actual spent.
- Review vendor's invoice creation as per the contract and track vendor's payment within N-30 days/contract norms.
- Collect No Dues Certificates or Debit/Credit notes from vendors quarterly or as per company finance guidelines.
- Close internal and external audit findings with CA/PA.
- Participate in location's BCP calls and ensure timely arrangements.
- Ensure all parties adhere to outsourcing agreements, understand expectations and responsibilities, and operate under a joint governance structure.
- Conduct daily/weekly/monthly review meetings with POC of IFMS team and close all gaps for SLA framework.
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Qualifications & Experience
- Minimum experience with 10+ years in similar role
- Experience with employee commute management platform such as MoveInSync (preferred) or Routematic
- Internal/External Stakeholder Management
- Managing team of 20-25 members approx
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