We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Quality Blackbelt will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Job requirements:

• Achieve operational and business metrics defined for the Quality Function.
• Travel to customer site on need basis on short term/medium term for process consulting, process innovation, robotic process automation and initiate pro-active solutions to customers to improve their processes.
• Work closely with customer in assessment and understanding of client processes and to identify improvement areas.
• Conduct process/ISO/standardization audits.
• Implement Continuous improvement projects. (Lean/Six Sigma/Kaizen, CI etc.).
• Conduct Quality related trainings. (Lean, Six Sigma, RCA, and other quality related trainings).
• Monitor and drive improvements in training coverage and participation from operational teams.
• Identify opportunities around Analytics, Robotics, automation in the processes and enhance value delivered to customer.
• Motivate and promote employee engagement towards continuous improvements and Wipro's quality culture.
• Stabilize Quality monitoring processes (i.e. sample size selection, control checklists, feedback mechanisms etc.) drive quality assurance rigor in the process to drive defect reduction.
• Support Operations in achieving SLA's. Work closely with Operations in ensuring RCA is done and improvement actions are being put in place, monitored to drive improvement results.
• All Quality related improvements/activities that would either result or achieve in client and end-customer satisfaction.
• Represent Wipro in external forums, client visits and industry and demonstrate key practices followed around process and customer excellence.
• Identify and replicate industry best practices and continuously upscale the processes followed.

• Advanced level of English, Spanish being to have.
• Skilled in Six Sigma, Lean & Six Sigma Methodologies.
• Minimum of 3 years' experience in BPO or Shared Service Centre.
• Previous work experience in Implementation of Six Sigma projects and Quality processes would be a plus.
• Excel knowledge is mandatory (with a focus on excel data analytics, visualization, and representation).
• Experience in managing multiple locations and implementing quality management and practices in the locations dealing with multiple internal customers.
• Strong problem solving.
• Great customer relationships skills.
• Data analytics and data processing know-how.
• Project management experience would be a plus.
• Time management is a must.
• Capacity to think and act independently.
• Internal - General Use.
• Team player.
• Ability to work multiple types of people and personalities.

• Graduate or Postgraduate
• Certified Green Belt (must) or trained Black Belt (nice to have)
• Trained lean practitioner

• The chance to work for Top Employer 2024!
• Competitive salary with attractive set of social benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house + massage at the office;

• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.