We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Quality Assurance Analyst will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Job requirements:

Monitoring of transactions quality and reporting on quality performance;

Providing total support on all audit/compliance activities;

Managing customer relationship and all related requests;

Managing the backlog;

Addressing all written or verbal requests received from the customer;

Proposing and implementing process improvements based on effectiveness reviewing;

• Carrying out research and analysis to discover fundamentals of current performances;
• Ensuring the internal/external targets are met and the team shows continual improvement over months;
• Identifying errors within transactions and issues through root cause analysis to ensure errors are not repeated;
• Issuing corrective and preventive actions plans for all quality incidents (complaints) identified by the customer and updating corresponding tool with the appropriate actions;
• Contributing to reaching the defined process parameters & business fundamentals such as Key Performance Indicators, Customer's inventory levels, etc.

• The chance to work for Top Employer 2024!
• Competitive salary with attractive set of social benefits:

• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house + massage at the office;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.