• 3+ years' experience preferred in quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service
• Experience handling customers within service/ technical fields within Call center environment
Roles & Responsibilities:
Fluent English is mandatory.
• Experience handling customers within service/technical fields within Call center
environment.
• Expert familiarity with and quality review in all departments.
• Able to adapt quickly to changes in workflow.
• Excellent written, verbal, and customer service skills.
• Mastery of all customer-communication.
• Comfortable communicating with all levels of management.
• Excellent organizational skills and detail-oriented approach to problem solving
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• Demonstrated proficiency in multi-tasking and prioritization.
• Clearly demonstrated passion for ensuring the success of Facebook culture of
excellence and commitment to quality and customer service.
• Project management experience to include an understanding of business
process improvement method.
• Understand departmental policies and procedures.
• Passion for management and review of all quality issues to include training,
customer service, communication, workflow, reporting, SLA's, coaching,
appraisals.
Qualifications:
Graduate in any field
Quality Certified (Lean Six sigma) will be plus
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