Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction
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Do
1. Conduct process quality audits as per plan
- Conduct various process audits as per guidelines and SPO's defined in QMS
- Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
- Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes
2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
- Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
- Provide insights and process guidance to the projects as per the need
- Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
- From time to time highlight any critical escalations where the central quality team's intervention is required in any BU project team
- Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption
Deliver
No.Performance ParameterMeasure1.Quality Standards
- Timely generation of reports, dashboards, insights to the respective team
- Accuracy of the data
- Feedback from the project teams on the insights
- Quality of insights shared with the team
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