Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. "
Job Description
About the role:
- Project Manager Requirements: We need a project manager with experience in Genesis program management and strong communication skills to interact with senior people at client. Candidate needs to be based in Toronto who can be in the office a couple of days per week. The PM should be meticulous and have good business acumen to stand their ground in front of senior IT and business personnel.
- Subcontractor and Offshore Team: Project involves migrating from Pure Connect to Pure Cloud and with an extended offshore team in India. PM(onsite) role from Wipro will be the project manager, making it important for the PM to have an understanding of Genesys technology. This makes it crucial for the PM to have an understanding of Genesis technology to manage customer expectations and coordinate with the offshore team effectively.
- Evaluation Process: There will be 2 level of evaluation of candidate, first will be focused on technology and PM experience. Second and final evaluation will be done by the client partner.
- Alternative Technologies: Alternative technologies to consider if Genesis skills are not available in the market. These include Nice, Amazon Connect, Google Cloud, Cisco, and Verint.
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Key Skills:
- Proven working experience in project management in the ITES sector. Solid technical background with understanding and/or hands-on experience in Cloud based contact center implementations (Genesys, Cisco, Nice, Amazon connect, Five 9, Avaya and other Key ITES solution migrations)
- Excellent client-facing and internal communication skills. Strong organizational skills including attention to detail and multitasking skills. Proficiency in project management software tools.
Responsibilities:
- Lead a team of specialists, analysts, and SMEs to ensure provision of in-depth technical advice for their relevant subject matter area.
- Interact with business SME's to provision for functional scope.
- Work with the enterprise architects and program team to initiate solution discussions regarding new business requirements
- Establish communications, tools, methods, and templates conforming with Company requirements, standards, practices, tools, procedures, and applicable guidelines.
- Maintain the Project Plan and contribute to the Integrated Project Plan and status reporting required by Company for different internal stakeholders.
- Monitor progress against the Project Plan and report to the Company Project Manager, on a weekly basis, Project activities and resources to ensure progress against the Project Plan and work with Company's Project Manager to address and resolve deviations from the Project Plan.
- Conduct or attend regularly scheduled Project status meetings
- Conduct or attend unscheduled meetings for the purposes of resolving roadblocks/escalation throughout the project lifecycle.
- Support Company at Gate Review Meetings.
- Provide reports relating to the Voice/Chat Services as reasonably required for Project.
- Raise escalations/issues to company project manager for prompt resolution.
- Lead and/or support discussions with Publisher. Leverage Suppliers expertise and relationship to help manage Publisher for timely responses.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. "
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.