Introduction
Wipro is a leading global information technology, consulting and business process services company. We harnessthe power of cognitive computing, hyper-automation, robotics, cloud, analytics and new groundbreaking technologies to help our clients adapt to the digital world and make them a successful and innovative company. We are an organization recognized globally for its comprehensive portfolio of services, strong dedication to sustainability and good corporate citizenship, we have over 255,000 hard-working, respected employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and exciting new future.
It's also an exciting and dynamic company to work for. The Top Employer Institute ranked Wipro as a "Top Employer" for 2023 in 11 countries across the Americas, Europe and Asia-Pacific. We were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning & Development, Wellbeing and Diversity and Inclusion. This is accompanied by exciting business growth where Wipro has posted continued growth of 45% over the last 10 quarters coming into FY24.
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We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.
Why work at Wipro?
We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.
Overview:The purpose of this role is to facilitate the successful delivery of critical projects within the FM organization by mitigating all the business, operational, contractual, technology and people risks before the start of the project delivery to achievable business objectives
Key Responsibilities:
1. Delivery Management
Ensure seamless delivery of the identified projects
- Deploy optimum project delivery structure by evaluating the budget, costs, risks and staffing requirement
- Create periodic project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs
- Ensure 100% compliance to Project SLA's, information security protocols and etc
- Liaise between vendor (where applicable) and internal team to drive project health by adhering to organizational norms of project metrics
- Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project
- Conduct periodic reviews with the regional team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
- Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any delays.
- Provide inputs to leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks
Automation Focus
- Perform pareto analysis as per the no. of incidents received and accordngly identify automation opportunities and drive value adds across the project
- Interact and engage with tools team to bring in new tools in the project to automate certain pointers/elimnate of any noice in the project
- Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters
- Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working
- Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and deploys best practices in various projects within the function
4. Data Collation & MIS
- Collate the Masterfile data from all the regional and functional heads by 5th of every month and share inputs with Regional Heads.
- Keep the leadership deck and essential information handy for monthly review with Global ops head, CHRO and quarterly review with Chairman along with the highlights and previous review MoM
- Contribute in all the cross functional reviews to share the relevant updates/progress
- Responsible for providing a key interface between FMG Functions and other internal functions (BiTS, BRE, CPO, Legal, Finance, Audits and other Business units) on a day-to-day basis to support Global Ops function
- Work with Intl Regional teams, India Workspace, BiTS, CPO and BRE to maintain modernized plan book
Stakeholder Interaction:
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
DM/ Program Manager
Delivery strategy and governance
Transition team
To ensure smooth project handover to the delivery team
BU Quality Team/ Central Quality Team
To deploy central quality policy and framework
Legal and Compliance
For compliance management and statutory guidelines
Internal audit team
Coordinaion and governance of audits that happen in FMG & CMF functions
HR
To drive HR engagement activities and resolve people related issues
Finance team (BU/ SL)
MIS, data analytics and profitability management
Procurement team
For contract management (MSA and SOW), operational coordination
BiTS team
To fulfil logistics requirement
FMG & CMF team
Program management coordination
External
Customers
To drive business growth and relationship management
Vendors/ Partners/ OEM's/ Contract Manufacturers
For resourcing/ contracting, trainings, technology platforms, equipments et
Qualifications:
Functional Competencies/ Skill
- Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends
- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment
- Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function
- Program Management - Execute projects with end-outcome and process focus, along with understanding of delivery processes and its governance
- Solution Focus - Apply design thinking to bring about new and novel solutions or changes in processes, products or the way business is conducted
- Technical knowledge - knowledge of new upcoming skills in the market as per the future trends and bring in to Wipro for its deployment/ training the team
- Client centricity
- Problem solving and decision making
- Execution excellence and passion for results
- Change agility
- Passion for results
- Nurturing people
- Executive presence
- Collaborative working
"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law"
Roles & Responsibilities:
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Qualifications:
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