Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The role incumbent is responsible for the successful execution of a low to medium complexity program & its profitability.It is a role requiring understanding of the individual program and how it interacts with other programs. The Program Manager is also responsible for customer satisfaction and to some extent to the commercial growth within the account.
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Do
- Financial:
- Is responsible for Gross margin achievement for the Program
- Is responsible for bonus received or penalty paid from/to the customers
- Adheres to project cash flow schedule
- Responsible for reducing value at risk (VaR) ($, days)
- Offering/competency:
- Is responsible for increasing project effort charged to domain experts
- Formulates an appropriately structured Governance framework for the account in which he/she is the sole Program manager. Else works as per the governance framework defined by the Program Director
- Creates a clearly defined and documented escalation mechanism in place
- Ensures governance ties in with Scope/Change Management
- Delivery/Customer satisfaction
- Leads and owns the Program Delivery (schedule/risk/issues/changes/dependencies)
- Helps establish the required execution and project methodologies synergizing customer and Wipro methodologies
- for meeting Program Quality-Cost-Delivery schedule
- Manages operational parameters of the program as signed off ( ppc, offshore- onsite mix, utilization, bulge)
- Handles customer escalations
- Responsible for meeting release compliances"
- People
- Leads planning workshops and program steering committee meetings
- Develops and mentors project managers and PMO for exceptional performance from team members to improve performance
- Manages & Controls employee attrition rate
- Ensures that eligible employee are released for rotation"
- "Managing Customer Relationship and Scope Management
- Ensures that requirements document is comprehensive with clearly outlined scope boundary, non-functional requirements are captured quantitatively.
- Develops a common understanding and sign-off on requirements by the business users.
- Uses the right kind of requirement management tools to ensure correct understanding and scope idenfications
- Provides wire-frames depicting user interface to give good view of the navigation"
- "Brand Building Initiatives
- Participates in initiatives which help in building Wipro Brand and developing progressive delivery.
Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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