Short JD - UNIX/SQL L2 PROD Support ? (More into React role):
Strong hands-on experience in L2 prod support but not L1
1. Strong knowledge in Unix commands and Scripting knowledge ? Able to write own scripting
2. Oracle SQL - Good understanding of DB concepts and able to write complex queries and statements, understand SP's/Functions
3. ITIL process and tools - WorkOrder/Incident/Change/Problem management and Remedy/SNow tools, Troubleshooting, RCA, SLA metrics, TRT/PRTs, CAB approval process
4. Monitoring tools - Splunk and Dynatrace - Should be able to create their own Alerts, Reports, Dashboards, effective monitoring, automation solutions
Nice to have
Able to write own shell scripting
Able to create alerts in Splunk
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Jenkins/CI CD Pipelines
DevOps tools - Entire Release management process - CI/CD Pipeline creation in Jenkins; GitHub; Kubernetes; Docker; Ansible; Chef automation
Mindset/Behaviour Guidelines:
Good written and Verbal Communication skills
Positive Attitude to learn and implement
Proactive approach to take prompt action
Self-starter ? research, drive - Ability to be flexible and drive with minimal up front requirements
Thinking out of the box
Able to take thoughtful risks when needed
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