Role Purpose

Expertise in implementing BPM solutions for case Management and process simplification using BPM for financial domain.

Good knowledge of the product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian etc.

Should have good experience in design and development in Appian BPM including components such as Tempo, Mobility Features, Forums, SAIL, Plugin development, Smart Services, Reports, Deployment etc.

Expertise in business Integration deployment and human task management using Appian 7.X versions.

Expertise in building rules engine to support processes.

Experience in designing the integrations based on SOA, which allows different applications to exchange data with one another.

Exceptional Communication skills.

Good experience in BPEL (Business Process Execution language) to create process and flows.

Good experience with developing Business Orchestration base interacting with Web services using Appian.

Development experience of Micro flows, Long Running BPEL Services and Human Task/Workflow Development

Strong knowledge in Object Oriented concepts

Added advantage to have experience on Web APIs, Sites, Process Model as a Service, Admin Console, Document Management, and Integration Smart Services.

Appian Analyst Certification on recent Appian versions is must. Senior developer is good to have.

Knowledge of webservices and integration would be preferred.

Prior work experience in development of SOAP and Restful webservices and integration would be preferred.

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Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Team Leaders

Performance review

HR

Hiring and employee engagement and retention

Training Team

Capability development

Technical Lead

Training, issue escalation/ resolution

External

Client

Query Resolution

Display

Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill
- Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

Behavioral Competencies
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication

Deliver

No.

Performance Parameter

Measure

1.

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2.

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Appian, Appian BPM, Integrations and SQL.

Production Specialist

Production Specialist

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