Wipro is continuing to grow in 2024! More opportunity for advancement too!
Wipro is a leading, publicly traded, global IT Solutions and Services company with over 200,000 dedicated employees serving clients across multiple continents and over sixty countries.
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively as part of a team or on an individual basis to bring their talent to our team.
We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
We are seeking a Fraud Analyst to support our client's ecommerce business operations around the globe. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail. Banking fraud analysis, E-Commerce fraud analysis or Retail fraud analysis experience would be great!
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On site at Wipro - 4110 George Road, Tampa, FL
Work authorization is for USC or Green Card only.
No relocation
Job Description/Responsibilities
- Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
- Investigate transaction/user accounts for any policy violations
- Utilize multiple systems/windows to gather data
- Update incident status, accurately notate accounts/transactions
- Manage customer "Rewards" account status and security
- Route escalations to defined points of contact
- Refunding credit cards and other payment instrument
- Cancel suspected fraud orders and flag known criminal devices to prevent use
- Weekly schedule must include one weekend day: Sunday through Thursday 8 AM to 5 PM Monday through Friday on site Tampa.
Must Haves
- One year of previous experience in the credit card/rewards card fraud or analysis industry.
- Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
- Ability to navigate multiple computer screens with multiple systems/windows
- Ability to communicate effectively both written and verbally
- High school diploma or equivalent
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.