Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
Min 2 years relevant Telecom experience
Roles & Responsibilities:
To perform Customer requested configuration changes necessary for moves, adds, changes and disconnects on each Managed Device related to the Router, Switch, and Wireless Access Point configuration. May also need to work on New requests comng from the customer.
Assist in Network Device Installations/ Monitor staging and installations, Site Surveys. Provide notification of any material installation impacts or issues to Company (ex. missing circuit connectivity, demarcations not extended).
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Qualifications:
Graduate
Basic knowledge of Cisco or Juniper devices experience and network knowledge in managing LAN/WAN
Knowledge of telecoms, data and transport networks
Min. 2 year experience in telecommunications discipline
Knowledge of Network Managements Systems
Knowledge of IT Systems and Applications
Network skills LAN knowledge
MACD or Troubleshooting Experience