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Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
100% remote - Flexible, willingness to work in shifts
Work authorization: USC and Green Card only
No relocation
Position Summary:
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As a Fraud Analyst you will support our client's ecommerce business operations around the globe. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail. Experience with back office banking fraud analysis is desired. Back office E-Commerce fraud analysis or back office retail fraud analysis is a good fit for this position.
Core Responsibilities:
- Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
- Investigate transaction/user accounts for any policy violations
- Utilize multiple systems/windows to gather data
- Update incident status, accurately notate accounts/transactions
- Manage customer Rewards account status and security
- Route escalations to defined points of contact
- Refunding credit cards and other payment instrument
- Cancel suspected fraud orders and flag known criminal devices to prevent use
- High School Diploma or equivalent
- Ability to work one weekend day per work week
- One year of previous experience in the credit card/rewards card fraud or analysis industry
- Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
- Ability to navigate multiple computer screens with multiple systems/windows
- Ability to communicate effectively both written and verbally
- Strong time management skills and attention to detail