Job Description
Role Purpose
The purpose of the role is to understand the customer needs and develop specific products to solve their problems and support delivery managers in client servicing
Do
- Understand the stated and unstated needs of the customer to develop the product
- Deeply understand the client requirements by interacting with them
- Coordinate with the pre-sales team to understand the RFP details
- Post client interaction, draft and document user stories along with the business analysts
- Analyze the business/ process problem of the client and find loopholes to provide relevant solutions
- Identify the opportunities of automation, process improvement to cut cost, time manpower etc at the client's end
- Identify various touch points while understanding the business/ process value stream of the client
- Share the client requirements and relevant documents with the developers and discuss on the apt solutions which can be provided to the client to solve the problem
- Create a product vision and roadmap for its development and ensure adherence of the same
- Developers to design and prepare a package of solutions/ proof of concept for the customer for their approval
- Design and Development of the product solution as per the customer's need
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- Create a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developers
- Work with the UX designer and UI team on the look and feel of the product as per the client's requirement
- Track problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniques
- Work with DevOps team during the production and to ensure seamless movement of code from different servers
- Create various test cases and perform testing the developed product
- Perform user acceptance testing at Wipro's environment for successful delivery
- Perform testing of the product at client's environment and take the final sign off from the client
- Design execution reporting dashboard that will provide clear picture of the progress
- Perform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requests
- Develop, implement and maintain scripts for database backup and restore for all databases and test the procedures periodically
- Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Incase of performance issues, take necessary action with zero tolerance for 'will' based performance issues
- Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
- Resourcing
Deliver
No.Performance ParameterMeasure1.Timeliness of delivery100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Troubleshoot queries, Customer experience, customer reference, re-usable product3.IP CreationWriting whitepapers, knowledge transfer, no. of IP created
4.Team Management% trained on new age skills, Team attrition %, Employee satisfaction score (ESAT), # of knowledge management sessions in a quarter, # of certifications completed by self & team
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