The Purpose of the collaboration Lead reporting into Service Management Operations and Leader is to provide expertise of support for the Sharepoint and Microsoft Power Apps platform.
Roles & Responsibilities:
Overall responsibilities:
• Requirement: Support for SharePoint and PowerApps platforms
One Lead to ensure smooth running of the platform, accompanying process, Comms, and business engagement.
• Expected Support Time: 9am - 5pm AEST (4:30 AM IST) coverage.
• Manage permissions/access across both platforms. SME expertise to assist with
handling some historic issues with Sharepoint/PowerApps permissions.
• Volumes in Q1 2024 - we worked on 48 PowerApps, 50 Sharepoint (includes
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incidents, SR, and ER requests).
What we require:
• Be product specialists who provide best practice in the Sharepoint and PowerApps domain and will bring a customer-centric/innovative approach to solution development.
• Provide research into new technologies including optimizing the platforms.
• Primary Focus: While there will be some incidents, the major focus will be on service requests (SRs) and enhancements (ERs) via Lantern forms.
• Be responsible for taking an end-to-end process view with the aim of automation and simplification across all processes. The team will be accountable for design and delivery of all Enhancements and incidents.
• The lead will have a minimum of 5 years' experience in MS Suite specifically Sharepoint and Powers Apps development & platform management.
Why we require these roles:
To provide business our expertise and support of SharePoint, Microsoft PowerApps platform including configuration and associated collaboration / knowledge tools.
This includes proactively identifying and driving business configuration improvements, resolving problems, and ensuring changes to systems are implemented effectively.
Part of the teams responsibly for the management of SharePoint & MS PowerApps by installing, configuring, upgrading, administering, monitoring, and maintaining the platform to keep them in a usable state, ensuring they are correct, consistent, and available at all required times.
RPA