Job Description
Job Description: Portfolio Delivery Executive
Location: Anywhere in India
The Portfolio Delivery Executive (PDE) role is a client's trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth for a cluster of accounts. This is a strategic role with 2 -in-a box positioning with Portfolio Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight.
In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.
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Roles & Responsibilities
- Delivery Excellence
- Solution assurance (right solution is proposed to deliver in a profitable manner)
- Working closely with Portfolio Account Executives (PAE) to create new transformation agenda for the client.
- Institutionalize delivery approach across SLs for all accounts in the portfolio.
- Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction.
- Delivery Management
- Client Trusted Advisor (CXOs/CxO-1) from an execution standpoint and lead cross-/upsell services.
- Delivery led growth (leverage the existing Delivery Team's and identify, drive large deals support) by positioning Wipro's capabilities.
- Enable, drive, and support the Change request process (must be able to package it across Service Lines)
- Manage key customer relationships (CSAT), deep dive on customer feedback and support.
- Track delivery escalation & enable resolution.
- Delivery Operations
- Represent One Wipro Delivery view to the customer and PAE. Owns end to end accountable for customer transformation/program outcome) delivery for the cluster of accounts in partnership with SL DMs
- Leads and manages overall delivery for the cluster of accounts in partnership with DMs/delivery leads of SLs.
- Drives accounts' level forecasts, workforce strategy planning and execution in close partnership with GBLs and margin numbers
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