Portfolio Delivery Executive

Portfolio Delivery Executive

Location: Bengaluru/Anywhere in India

Purpose of the role

The Portfolio Delivery Executive role is a client's trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth for a cluster of accounts. This is a strategic role with 2 -in-a box positioning with Portfolio Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight.

In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.

• Solution assurance (right solution is proposed to deliver in a profitable manner)
• Working closely with PAE to create new transformation agenda for the client.
• Institutionalize delivery approach across SLs for all accounts in the portfolio.
• Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction.

• Client Trusted Advisor (CXOs/CxO-1) from an execution standpoint and lead cross-/upsell services.
• Delivery led growth (leverage the existing Delivery Team's and identify, drive large deals support) by positioning Wipro's capabilities.
• Enable, drive, and support the Change request process (must be able to package it across Service Lines)
• Manage key customer relationships (CSAT), deep dive on customer feedback and support.
• Track delivery escalation & enable resolution.

• Represent One Wipro Delivery view to the customer and PAE. Owns end to end accountable for customer transformation/program outcome) delivery for the cluster of accounts in partnership with SL DMs
• Leads and manages overall delivery for the cluster of accounts in partnership with DMs/delivery leads of SLs.
• Drives accounts' level forecasts, workforce strategy planning and execution in close partnership with GBLs.
• Should be able to drive Revenue and Margin numbers to target.

• Bachelor of Engineering (minimum)
• MBA is desirable.

• 15+ years of experience, Band (as per account size illustrated below)
• Experienced in managing large multi-disciplined delivery globally.
• Go to Market Experience desirable.
• Must possess excellent client engagement & problem-solving skills.
• Experienced in at least one or two Service Line offerings (Apps or Infra or Engineering)
  • Key Engagements Led/Supported
  • Managed execution of large transformation program for a global client
• Experienced in at least one or two Service Line offerings.