Requirements:
Proficiency in English and French
Good verbal & written communication skills
Previous experience on 1-3 years (preferably in a Customer Service/AR area)
Rigorous and accurate working style
Good working knowledge of MS Office (especially Excel)
Previous exposure to order to cash systems & other ERP tools would represent an advantage
Responsibilities:
Managing Customer relationship through providing daily operational support
Managing all incoming Order to Cash requests / orders or the backlog (orders and orders related requests)
Addressing all written / verbal Order to Cash requests and complaints received from the Customer
Keeping the customer informed of progress at all stages and coordinating any order prioritization request in order to meet the expectations
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Processing the credit requests and order management requests in a timely manner and according to the Customer's instructions / procedures
Initiating customer billing
Managing AR Sub Ledger Period Close activities
Handling Cash Application/Reconciliation activities
Processing Intercompany Cash Settlement Transactions
Manage Write-offs, Customer Disputes and Month End Closing Activities
Support for Escalations and Processing Service Requests/Inquiries
Sending purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
Managing all transaction processing activities, finding solutions and giving answers to raised queries / issues
Analyzing operational data, identifies root causes of (repetitive) issues and driving corrective actions for the current activity at individual level
Processing, coding and revising invoices as per SOP guidelines
Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations
Benefits:
- The chance to work for Top Employer 2024!
- Competitive salary with attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Relocation package for candidates willing to relocate;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits, coffee and tea on the house + massage at the office;
- Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
- Employee Assistance program;
- Employee Referral Program with attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
Invoice to Pay(Transactional Accounting)